Data Privacy Policy
Welcome to Viking Luck’s Privacy Policy. This page explains how we collect, use and protect personal information when you register, deposit, play or otherwise interact with our services. Clear details are provided on the types of data we hold, the lawful bases for processing, and the rights available to users in the United Kingdom and other jurisdictions where we operate. Information about cookies, third‑party sharing and how long we retain records is included so you can make informed choices about your data and how it is handled by our teams.
Types of Data We Collect
Personal data covers information that identifies you directly or indirectly, such as name, date of birth, address, email, phone number and identity documents used for verification. Account credentials and communication preferences are also recorded.
Technical data includes IP address, device identifiers, browser and operating system details, connection timestamps and activity logs. Such data helps maintain system performance and security.
Transactional data records deposits, withdrawals, wagers, game history, bonuses claimed and payment confirmations. This information is necessary for payments, compliance and dispute resolution.
How We Use Your Information
To deliver and administer gaming, betting and account services we process personal and transactional data for registration, identity verification under UK and international anti‑money laundering rules, and payment handling. Processing is performed on lawful bases such as contractual necessity and compliance with legal obligations.
Risk management and fraud prevention rely on analysis of technical and transactional records to detect suspicious behaviour, prevent money laundering and protect both player funds and platform integrity.
Operational purposes include customer support, complaints handling and dispute resolution. Aggregated and anonymised data is used for service monitoring and improving performance without identifying individual users.
Data Protection and Security Practices
Access to personal data is restricted to authorised staff and processors on a need‑to‑know basis. Technical safeguards include TLS encryption for data in transit, secure storage, firewalls, regular security testing and routine backups to minimise data loss risks.
Third‑party suppliers are selected for their security standards and contractual commitments to protect data. Staff training and background checks form part of our internal controls to reduce the risk of unauthorised disclosure.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enable core site functions, remember preferences and provide analytics. Essential cookies are required for account and transaction integrity, while non‑essential cookies support performance and optional analytics.
Cookie settings can be managed via your browser and our cookie banner. Opting out of non‑essential cookies may reduce certain personalised features but will not prevent access to core services.
User Rights Regarding Their Data
Access and Correction
Individuals may request access to personal data we hold and ask for errors to be corrected. Identity verification is required before any disclosure to protect account security.
Deletion and Restriction
Requests to delete or restrict processing will be considered in line with legal and contractual obligations, for example where retention is necessary for fraud prevention or regulatory compliance.
Withdraw Consent and Complaints
Where processing is based on consent, withdrawal is possible at any time. Concerns about our handling of personal data can be raised with our support team or, if unresolved, referred to the UK Information Commissioner’s Office.
Data Sharing and Third Parties
We share data with payment processors, identity verification services, game providers, regulators and fraud‑prevention agencies where necessary. All third parties must act under contractual terms that protect your data and limit their use to specified purposes.
Transfers outside the UK and EEA may occur; in such cases we apply appropriate safeguards such as standard contractual clauses or ensure the recipient operates under an adequate regime.
Retention and Updates to the Privacy Policy
Retention periods are determined by the purpose of processing and legal requirements. Account information and transactional records are kept for the duration required to meet regulatory obligations and to resolve disputes.
This policy may be updated from time to time. Material changes will be notified through our website or by direct communication where required. Continued use of our services after notification constitutes acceptance of the updated policy.